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Before submitting a warranty claim you must check the following common causes of inoperability:

  • Kitchen Equipment
  • Power / gas is connected and circuit breaker / isolator are on
  • Check if gas hoses are kinked

The Goods must be serviced by a licensed technician at minimum every twelve (12) months as per the manufacturers specifications and Scots Ice reserves the right to ask for proof of service prior to attending the site for any Warranty Claims.

Failure to adequately clean and complete preventative maintenance to the Goods at minimum every six (6) months as per the manufacturer’s specifications will affect the claim of warranty and reduce the production capacity of the Goods. Please contact us on  +61 28 379 7733 for more information about preventative maintenance.

The Purchaser agrees that they will be charged for any work done by an authorised technician or sub-contractor that specifically falls outside of these Warranty Terms and that they will be required to provide a credit card for pre-payment up front when requesting services under this warranty.